Refund policy

7-day launch guarantee

We stand behind our offer: First campaign live in 7 days — or we refund you.

If you subscribe and, within 7 days of your first payment, you:

• Create a feedback campaign in your dashboard
• Embed the Tipoff widget on your site (script tag, npm widget, or SDK)
• Activate the campaign
• And still cannot get your campaign live despite following our setup docs

…email support@tipoff.se from the address on your account. We will review your request and, if the conditions above are met, issue a full refund of your first subscription payment. No lengthy forms required — just tell us what you tried and where you got stuck.

What the guarantee does not cover

• Requests made more than 7 days after your first payment
• Accounts that never attempted setup (no campaign created or widget embed attempted)
• Issues caused by third-party platforms outside our control, where our docs were followed correctly
• Renewal charges after your first billing period — cancel before renewal to avoid future charges

Standard cancellations

You can cancel your subscription anytime from Billing in your dashboard (Stripe billing portal). Cancellation stops future charges. We do not provide prorated refunds for partial months unless required by law or covered by the launch guarantee above.

How to request a refund

1. Email support@tipoff.se with the subject line "Refund request"
2. Include your account email and organization name
3. Briefly describe what you completed (campaign, embed, activation) and the blocker

We aim to respond within 2 business days. Approved refunds are processed to your original payment method.